Contact Our Team
Our support team is ready to help with questions about registration, deposits and withdrawals, payment methods, bonus balance or free spins, and for any issues with live betting. We can assist with account-related issues, verification, technical concerns or general feedback. Contact us for quick help on pending withdrawals, verification checks and source-of-funds queries when required, and a team member will guide you through the next steps.
| Department | Contact |
|---|---|
| Customer support (registration, deposits, withdrawals, payment methods, bonus balance, free spins, live betting) | [email protected] |
| General enquiries (terms, privacy, partnerships, billing, compliance) | [email protected] |
| Affiliate enquiries (terms, payouts, partnerships, tracking) | [email protected] |
| Phone | +44 20 7946 0832 (for urgent account issues; calls may be recorded for quality) |
| Working hours | Mon-Sun, 08:00-00:00; live chat 24/7 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues or any case that requires explanations or documents. Please send your enquiry to [email protected] and include a clear subject line, your account username and up-to-date contact details. Providing this information helps us avoid delays and speeds up verification and document checks.
Contact Form
Response Time
Our customer support aim is to respond quickly - most enquiries are answered within one business day, often sooner via live chat. More complex cases, such as KYC checks, payment investigations or large withdrawal queries, may take longer while we review documents and liaise with partners. We'll keep you updated at every step and aim to resolve issues as promptly as possible.
Feedback
We want to hear from you, so please share feedback, suggestions or ideas to help improve our site and services. Every message is read carefully by our team and used to refine features, promotions and support. Tell us what works, what could be clearer, or any bugs you spot, and we’ll review it promptly to improve the experience for everyone.